Return and Refund Policy – Gymrix

Last updated: October 11, 2026

At Gymrix, we value our customers and strive to provide high-quality products and a great shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that the following conditions are met:

• The product is unused, unworn, unwashed, and in its original condition.

• The product is returned with its original packaging, tags, and accessories, where applicable.

• You provide proof of purchase, such as your order confirmation or receipt.

Products that have been used, damaged due to customer mishandling, or returned without their original packaging may not qualify for a return.

2. Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return, including:

• Products marked as final sale or non-returnable.

• Used or worn products.

• Products damaged after delivery due to misuse or improper handling.

• Items that cannot be resold for hygiene reasons, where applicable.

Any non-returnable conditions will be communicated where applicable.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.

• Clear photographs or a video showing the issue.

• A brief description of the problem.

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

4. Refund Policy

Once your returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed through the original payment method, where possible. For cash-on-delivery orders, we may arrange a refund through a mutually agreed payment method.

Please allow 7–14 business days after refund approval for the refund to be processed and received, depending on your payment provider or bank.

Delivery charges are generally non-refundable unless the return is due to an error on our part, a defective product, or another circumstance approved by Gymrix.

5. Exchange Policy

If you wish to exchange a product for another size, color, or eligible item, please contact us within 7 days of receiving your order.

Exchanges are subject to product availability and the return conditions stated in this policy. If the requested replacement is unavailable, we may offer an alternative or an eligible refund.

6. Return Shipping Charges

Customers may be responsible for return shipping costs when returning a product due to a change of mind or an incorrect selection.

If you receive a defective, damaged, or incorrect product, Gymrix will review the situation and advise you on the appropriate return shipping arrangements.

Please contact us before sending any product back to ensure your return is properly recorded and processed.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and the standard return policy may apply.

8. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team using the details below:

Store Name: Gymrix
Email: gymrix.pk@gmail.com
Phone / WhatsApp: 03216619475

Please include your order number, the reason for your request, and any relevant photographs or videos.

Our team will review your request and guide you through the next steps.

9. Policy Updates

Gymrix reserves the right to update or modify this Return and Refund Policy when necessary. Any changes will be published on this page, and the updated policy will apply as permitted by applicable law.

10. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Gymrix
Email: gymrix.pk@gmail.com
Phone / WhatsApp: 03216619475

Thank you for shopping with Gymrix. We appreciate your trust and support!